A Letter From Rick Germain

Dear Germain Customers and Friends,

On behalf of our 750 associates who get up every day and go to work committed to delivering an unparalleled customer experience, we thank you for trusting us with your business...

Like most of you, we have spent the last several days and weeks learning about the Coronavirus (COVID-19), how it impacts Central Ohio and how we can do our part to prevent the continued spread of the virus. The safety of our guests and team members is a pillar of our business, and we will not waver from that foundation. We are utilizing the Centers for Disease Control’s guidelines on how to effectively sanitize our dealerships and facilities. We have also implemented strict protocols regarding illness in the workplace to protect our associates and customers.

We take our responsibility of providing safe and reliable transportation to members of our community seriously and are we committed to serving our clients in any way they may need us. The service, parts and sales departments are here to assist you as always.

While our team members in the store are here to serve you, we are also sensitive to the fact that some customers would prefer to handle many of their necessary transactions over the phone or online; our team has you covered there as well. We have enhanced our text, live chat, facetime and digital retail capabilities to accommodate sales and service customers remotely. Utilizing these tools, you can schedule a service appointment, purchase a part, schedule a sales appointment or even buy a car for home delivery without ever stepping foot in the dealership. We hope that these steps will allow for simple and clear communication so our customers can easily collect the information they are looking for; how and when they need it.

We remain diligent in our pursuit for health and safety in our community, and we thank you for your continued trust and patronage.

Sincerely,

Rick Germain



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